Our Mission | Target Group | Our Service | How To Apply | Service Hours |

Reservations | In Case of Typhoon & Rainstorm Warnings | Notes

@Our Mission

Since July 2003, the Macau Red Cross started to provide its day time Medical Transfer Service for citizens with mobility problems to and from the medical institutions.@Those who have difficulties in using public transportation can apply for this service.@In accordance with our principle Strive to prevent and alleviate human suffering and to protect human life and health, we provide safe and quality medical transfer service to citizens with special needs._ The majority of this service is funded by the Social Services Bureau of Macau and managed by the Macau Red Cross.

@Target Group

This medical transfer service is available to patients who are physically disabled and depending on wheelchairs._ It also serves the visually impaired and single senior citizens.

Note: Excluding patients who require professional medical transfer.
@Our service

To provide transfer service by appointment for patients who need to travel between their homes and medical institutions._ Applicants have to complete the application forms and need to pass our assessments in order to meet with our basic requirements._ When using our service, users should be able to wait at the designated location for our buses, or be helped by their relatives/volunteers (depending on health condition)._ Priority will be given to patients using wheelchairs.

@How To Apply

First-time applicants should return the completed application form, together with a copy of their identity card to the Macau Red Cross office at least 5 working days in advance.

P.S._ Applications can be faxed to us or by attaining to our office at Alameda Doutor Carlos do Assumpção, No. 255-263, China Civil Plaza, 3rd Floor, Macau , Fax No: 2831-3024.

@Service Hours
Monday to Saturday:
08:30 - 11:00
14:00 - 16:30
11:15 , 12:15 & 16:45
(Closed on Sundays and public holidays)

Monday to Friday: 09:00 - 13:00 & 14:30 - 18:00
(Closed on Saturdays, Sundays and public holidays)

Note: Regular users should call 2896-3176 for reservations, two working days in advance._ When making reservations, users have to provide us with the date, time and locations for picking up and disembarking._ We also need to know as how to reach their contact persons.

@In Case of Typhoon
@& Rainstorm Warnings

When red and black rainstorm warnings are in force, service will be normal, subject to local traffic conditions._ Users will be contacted once the service is suspended.

Typhoon signal No.3 and below: Normal service.

Typhoon signal No.8 and above: Service suspended.

Typhoon signal No.8 lowered: Users will be notified.

When an official announcement is made that Typhoon signal No.8 would be hoisted within the next 2 hours, users will be transferred home or to the embarking point as soon as possible.

After an official announcement is made that Typhoon signal No.8 would be hoisted within the next 2 hours those users not willing to go home earlier, should arrange their own transportation._ In such case, our Medical Transfer Service team will not be responsible for taking them home from the medical institutions.

Users must follow our instructions while using our service.
Users have to stay in their seats with fastened seatbelts while riding on the bus.@
Users should keep the compartment clean, and smoking is strictly prohibited.@Ask for sick bags if spitting or vomiting is needed.
When there is a storm warning during the day of service, users will be informed for alternative arrangements.
Users should measure their body temperatures before boarding our bus.@Anyone who has a temperature of 38 degrees centigrade or above should inform us immediately, so that alternative arrangement could be made.
For unexpected events that users need to cancel our service, they should contact us at their earliest convenience.
When users are told to stay in hospitals or in view of other reasons preventing them from returning home on the same day, they should inform us no later than 18:00.
At the end of each month, users' families should make reservations for consultation appointments for the following month.@@
Normally, users' families should receive confirmation for the transfer time one day in advance.@Users should contact us one hour before consultation if they do not hear from us.
We will make periodic assessments on all users for continuation of our service.@Users are expected to provide us with their current status when requested.