Index :

Our Mission | Target Group | Service | Requirements | How To Apply | Service Hours

Reservation Hours | Notes | In Case of Typhoon & Rainstorm Warnings

@Our Mission

Macau Red Cross operates a fleet of ambulances equipped with medical facilities and managed by a team of trained first aid personnel. We provide day-time shuttle service between medical institutions and the residences of the patients who maintain on oxygen inhaling system; patients confined to beds and those who are physically handicapped and with mobility difficulties.

@Target Group

This service is offered to patients who depend on wheelchair and/or stretchers.

It also serves patients who depend on life-support devices (i.e. oxygen, etc.).


The ambulance transfer service accepts appointments to shuttle patients to and from medical institutions.


Patients confined to bed or with chronic diseases and depending on oxygen inhaling system.

Patients depending on mobility assisted equipments, such as wheelchair and/or stretchers.

Patient's residence has no elevator service, and/or it does not reach the floor on which the patient is residing.

Patient's residence is located at the hillside and far from public transportation (taking normally at least 15 minutes' walk).

@How to Apply

First-time applicants please call our office (Tel.: 2896 3176) at least 5 working days in advance.

@Service Hours

Monday to Friday: 08:30 - 18:00

@Reservation Hours

Monday to Friday: 09:00 - 13:00 & 14:30 - 18:00

Saturday: 09:00 - 12:00

(Closed on Sundays and public holidays)

Note: Regular users should call 2896-3176 for reservations, two working days in advance.

Users must follow our instructions while using our service.
Users have to stay in their seats with fastened seatbelts while riding on the bus.@
Users should keep the compartment clean, and smoking is strictly prohibited.@Ask for sick bags if spitting or vomiting is needed.
When there is a storm warning during the day of service, users will be informed for alternative arrangements.
Users should measure their body temperatures before boarding our bus.@Anyone who has a temperature of 38 degrees centigrade or above should inform us immediately, so that alternative arrangement could be made.
For unexpected events that users need to cancel our service, they should contact us at their earliest convenience.
When users are told to stay in hospitals or in view of other reasons preventing them from returning home on the same day, they should inform us no later than 18:00.
At the end of each month, users' families should make reservations for consultation appointments for the following month.@@
Normally, users' families should receive confirmation for the transfer time one day in advance.@Users should contact us one hour before consultation if they do not hear from us.
We will make periodic assessments on all users for continuation of our service.@Users are expected to provide us with their current status when requested.
@In Case of Typhoon
@& Rainstorm Warnings

When red and black rainstorm warnings are in force, service will be normal, subject to local traffic conditions._ Users will be contacted once the service is suspended.

Typhoon signal No.3 and below: Normal service.

Typhoon signal No.8 and above: Service suspended.

Typhoon signal No.8 lowered: Users will be notified.

When an official announcement is made that Typhoon signal No.8 would be hoisted within the next 2 hours, users will be transferred home or to the embarking point as soon as possible.

After an official announcement is made that Typhoon signal No.8 would be hoisted within the next 2 hours, those users not willing to go home earlier should arrange their own transportation._ In such case, our Medical Transfer Service team will not be responsible for taking them home from the medical institutions.